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Find answers to common questions about Reflection, your account, billing, privacy, and more.
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Getting Started
Account
Billing & Premium
Privacy & Security
Features
Troubleshooting
Cancellations & Refunds
Scholarships
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Reflection is an AI-powered journaling app and mental wellness coach designed to help you build a consistent self-reflection habit. Available on iOS, Android, Mac, and Web, our app combines guided prompts and AI insights to make journaling easy and impactful. Whether you need a gratitude journal, a therapy companion, or a tool for personal growth, Reflection adapts to you.

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Getting Started

Reflection's primary difference is our AI Coach. While other apps are a blank page, Reflection interacts with you, offering real-time guidance and personalized insights based on your own writing. We combine this with a library of 100+ expert-led guides and a minimal, focused design to help you go deeper, not just write more.

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Getting Started

The AI Coach is your private, non-judgmental companion. As you write, it asks insightful questions to help you explore topics more deeply. It can also analyze your entries to help you identify patterns, track your mood over time, and celebrate your progress. Think of it as a guide that's always there to help you connect the dots.

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Features

Yes! Reflection has a powerful free version that includes our core journaling features, daily prompts, and access to the AI Coach. For users wanting to go deeper, our Premium plan unlocks our complete library of 100+ guided journals and advanced insights. You can start for free and upgrade anytime.

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Billing & Premium

Yes. All of your entries are fully encrypted at rest (AES-256) and encrypted in transit (TLS 1.2 or greater), ensuring that even in the unlikely event of a database breach, your personal thoughts remain unreadable.

Data is stored in with Google Cloud, a leading provider certified for ISO/IEC 27001, SOC 1, SOC 2 and follows strict adherence to GDPR requirements for data protection and privacy.

Our business is funded by user subscriptions, not by selling your data.

Your privacy isn't just a feature — it's core to our product and mission. 

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Privacy & Security

The science-backed benefits of journaling include reduced anxiety, improved mood, and greater self-awareness. Reflection is a tool for mental wellness that makes this practice easy. Our guided prompts for anxiety, self-love, and processing emotions help you navigate challenges, and many therapists recommend Reflection as a supportive tool for their clients.

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Getting Started

Our guided journaling library contains over 100 expert-led programs on a wide range of topics. You can find guides for specific needs like Journaling for ADHD and Couples Journaling, or explore deeper practices like our popular Shadow Work Journaling guide.

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Features

Yes. Reflection includes a full-featured online journal that you can access from any browser. All of your entries sync seamlessly and securely between the web app and our native apps for iOS, Android, and macOS.

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Features

Our free plan offers core journaling features and limited access to the AI Insights, Search and Coaching. Premium unlocks our advanced AI insights, unlimited syncing across devices, unlimited voice journaling, and more! It's designed for those committed to a deeper practice.

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Billing & Premium

Tap "Forgot Password" on the login screen, and we'll send a reset link to your email. If the email doesn't arrive within a few minutes, check your spam or junk folder. If you signed up using Apple or Google, you may need to log in through that provider instead.

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Account

You can delete your account from inside the app: Settings → Delete Account. This permanently removes all of your data, and also removes you from our mailing list.

Cancel your subscription first. If you have an active Premium subscription, cancel it before you delete your account — otherwise you'll continue to be charged after the account is gone. You can cancel in Settings → Plan, or through the App Store or Google Play, depending on where you originally subscribed.

Deletion is permanent. Once your account is deleted, your entries can't be recovered, so please export anything you'd like to keep first.

You need to do it yourself. For your security, the Reflection team can't delete an account on your behalf. If you can't get into the app at all, email us at hello@reflection.app and we'll help you regain access so you can complete the deletion.

If you only want to stop receiving our emails, you don't need to delete your account — just use the unsubscribe link at the bottom of any email, or write to hello@reflection.app.

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Account

We believe everyone deserves access to meaningful reflection, so we run a pay-what-you-can scholarship program.

To apply, open reflection.app/scholarship — it takes you to the scholarship page inside Reflection, so you'll need to be signed in to your account. If you'd rather just talk to a person, or you can't get to that page, email us at hello@reflection.app and we'll help you directly.

And remember: the free version includes all the core features you need for a fulfilling journaling practice.

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Scholarships

Reflection groups your devices into two platforms: mobile (iOS and Android) and desktop (Mac and the web app).

On the free plan, entries you wrote on the platform you're using right now are always fully available. From the other platform, only your 10 most recent entries carry across. Older entries written on the other platform still appear in your journal, but they're dimmed and can't be opened — tapping one shows an upgrade prompt instead of the entry.

So this is a limit on reading, not just editing. An older entry you wrote on your Mac won't open on your phone until you upgrade.

Nothing is lost. Those entries are safe on your account and become readable again the moment you go Premium. Premium removes the limit entirely, so every entry is available on every device.

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Billing & Premium

Yes. In Reflection, go to Settings → Account → Edit email. Enter the address you'd like to use and we'll send a confirmation link to it. Your account email changes once you open that link, so nothing switches over until you've confirmed you can receive mail at the new address.

You'll be asked to confirm it's you first. If you signed in with Apple or Google, that's a quick re-authentication through them, so you don't need a password.

Your entries, your history and your subscription all stay exactly as they are — there's no need to create a second account or move anything across.

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Account

Reflection is available on iOS, Android, macOS, and the web. You can access the web app at web.reflection.app using your existing account credentials. Your entries sync seamlessly across all devices.

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Getting Started

Refunds depend on where you originally subscribed:

• iOS (App Store): Apple handles all App Store refunds directly. You can request one here: https://support.apple.com/en-us/HT204084

• Android (Google Play): Google handles Play Store refunds. You can request one here: https://support.google.com/googleplay/workflow/9813244

• Web (Stripe): If you subscribed through our website, we can process your refund directly — just reach out to us at hello@reflection.app.

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Cancellations & Refunds

Just visit web.reflection.app and log in with the same email and password you use in the mobile app. It's great for longer writing sessions where you prefer a full keyboard.

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Getting Started

Your data is stored securely with Google Cloud, which maintains ISO/IEC 27001, SOC 1, SOC 2 certifications, and is GDPR compliant. Cloud syncing allows your entries to be accessible across your devices. If you prefer, you can also keep your data stored locally on your device.

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Privacy & Security

Premium is available as a monthly subscription, an annual subscription, or a one-time Lifetime purchase. Check the app for current pricing in your region.

If the plan you're looking for isn't showing on your upgrade screen, email us at hello@reflection.app and we'll sort it out with you.

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Billing & Premium

Check that notifications are enabled for Reflection in your device's system settings. If they're enabled but still not working, try toggling them off and back on, or reinstalling the app.

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Troubleshooting

The AI features in Reflection are designed to help you reflect more deeply — they analyze your entries to provide personalized insights and guidance. Your data is encrypted and handled with the highest security standards. Your data is never used to train or improve AI models. We never sell or share your personal data.

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Privacy & Security

Make sure you're logged into the same account on all devices and have a stable internet connection. If syncing issues persist, try logging out and back in. Contact support if the problem continues.

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Troubleshooting

Yes! Dark mode is available in the app settings.

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Features

The app interface is currently in English only. However, the AI is designed to respond in the language you write your entries in. So if you journal in Spanish, French, Portuguese, or another language, the AI will respond in that language too.

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Features

This is something we're actively working on! We plan to use AI-powered text recognition to convert handwritten entries into digital text. Stay tuned for updates.

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Features

Yes. Reflection supports rich text and photo attachments in your journal entries.

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Features

Yes! Reflection supports voice-to-text functionality, allowing you to speak your journal entries. This is great for those moments when you'd rather talk through your thoughts than type them.

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Features

Try updating to the latest version of Reflection from the App Store or Google Play. If the issue continues, let us know what happened along with your device model and OS version so we can look into it.

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Troubleshooting

Yes. You can export your journal from Settings → Import & Export, in either of two formats:

• Zip file — your entries as both JSON and CSV. Available on every plan.

• Printer Friendly (PDF) — a formatted, readable copy of your journal. This one is a Premium feature.

Either way, we prepare the export and email you a secure download link, usually within an hour. For your privacy that link is valid for 24 hours.

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Features

No — your journal entries are safe. Canceling your Premium subscription only ends access to Premium features; it doesn't remove any of your writing, insights, or Coach history. Everything stays tied to your account, and you can continue using the free version of Reflection whenever you like.

The only time your entries are removed is if you choose to delete your account entirely (Settings → Delete Account), which is a separate, permanent action.

If you ever decide to resubscribe later, you'll pick up right where you left off — all your past entries and context will be there waiting.

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Cancellations & Refunds

Yes — Reflection works in any modern browser at web.reflection.app, and our voice-powered Coach feature is fully available there.

For dictation into an entry on the web version, you'll use your device's built-in dictation rather than an in-app microphone button:

  • Mac: Press the microphone key in the menu bar, or set up a dictation shortcut in System Settings → Keyboard → Dictation (many people use double-tap fn).
  • Windows: Press Windows + H to open voice typing.
  • iPhone/iPad (Safari): Tap the microphone on the on-screen keyboard.
  • Android (Chrome): Tap the microphone on Gboard or your keyboard of choice.

If you'd like a fully in-app voice experience — where Reflection listens, transcribes, and Coach responds in real time — that's available on the web version as well as on iOS, Android, and macOS. Just tap the Coach icon inside any entry to get started.

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Features

Your Reflection PIN — the one used for App Pin Lock and private entries — is managed in Settings → Advanced Security.

There's no "change PIN" option. For security, you reset the old PIN and then create a new one:

  1. Open Settings → Advanced Security
  2. Under Advanced Privacy, tap Reset Pin Code at the bottom of the page
  3. Tap Continue to confirm — resetting your PIN signs you out of the app
  4. Log back in as usual (email and password, or Apple/Google)
  5. Return to Settings → Advanced Security and tap Create Private Pin
  6. Enter your new 4-digit PIN, then enter it a second time to confirm

Forgot your PIN and can't get past the lock screen?

You can still get back in on your own:

  1. On the PIN lock screen, tap Log out
  2. Log back in as usual
  3. We'll ask "Did you forget your PIN Code?" — tap Reset PIN Code
  4. That takes you to Advanced Security, where you can tap Reset Pin Code to clear it and set a new one (or leave the lock off)

Do this in one sitting. If you dismiss that prompt and close the app, you'll need to start again from the Log out step.

Good to know

Resetting your PIN never deletes anything. Your entries — including private ones — stay exactly where they are. They simply become visible again until you set a new PIN.

Your PIN is 4 digits, and PIN features are part of Reflection Premium.

Your Reflection PIN is separate from both your account password and your device's passcode / Face ID / fingerprint. Resetting one has no effect on the others.

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Privacy & Security

Yes. You can cancel anytime right from the app: go to Settings > Plan and tap Cancel. This works across all platforms. Depending on how you first subscribed, you may be redirected to the App Store or Google Play to confirm, but the steps are the same. For the smoothest experience, cancel from the same device and account you originally subscribed with.

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Cancellations & Refunds

Yes, we offer a 7-day free trial on our annual plan so you can experience the full power of Premium.

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Billing & Premium

Yes. Your journal syncs seamlessly and securely across our native apps for iOS, Android, and macOS, as well as our full-featured Web app.

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Features

Yes. You can purchase Lifetime Premium directly within the app for $250.

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Billing & Premium

Still have questions?

Drop us a message, we're here to help.

hello@reflection.app
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