How can we help?
Reflection is an AI-powered journaling app and mental wellness coach designed to help you build a consistent self-reflection habit. Available on iOS, Android, Mac, and Web, our app combines guided prompts and AI insights to make journaling easy and impactful. Whether you need a gratitude journal, a therapy companion, or a tool for personal growth, Reflection adapts to you.
Reflection's primary difference is our AI Coach. While other apps are a blank page, Reflection interacts with you, offering real-time guidance and personalized insights based on your own writing. We combine this with a library of 100+ expert-led guides and a minimal, focused design to help you go deeper, not just write more.
The AI Coach is your private, non-judgmental companion. As you write, it asks insightful questions to help you explore topics more deeply. It can also analyze your entries to help you identify patterns, track your mood over time, and celebrate your progress. Think of it as a guide that's always there to help you connect the dots.
Yes! Reflection has a powerful free version that includes our core journaling features, daily prompts, and access to the AI Coach. For users wanting to go deeper, our Premium plan unlocks our complete library of 100+ guided journals and advanced insights. You can start for free and upgrade anytime.
Yes. All of your entries are fully encrypted at rest (AES-256) and encrypted in transit (TLS 1.2 or greater), ensuring that even in the unlikely event of a database breach, your personal thoughts remain unreadable.
Data is stored in with Google Cloud, a leading provider certified for ISO/IEC 27001, SOC 1, SOC 2 and follows strict adherence to GDPR requirements for data protection and privacy.
Our business is funded by user subscriptions, not by selling your data.
Your privacy isn't just a feature — it's core to our product and mission.
The science-backed benefits of journaling include reduced anxiety, improved mood, and greater self-awareness. Reflection is a tool for mental wellness that makes this practice easy. Our guided prompts for anxiety, self-love, and processing emotions help you navigate challenges, and many therapists recommend Reflection as a supportive tool for their clients.
Our guided journaling library contains over 100 expert-led programs on a wide range of topics. You can find guides for specific needs like Journaling for ADHD and Couples Journaling, or explore deeper practices like our popular Shadow Work Journaling guide.
Yes. Reflection includes a full-featured online journal that you can access from any browser. All of your entries sync seamlessly and securely between the web app and our native apps for iOS, Android, and macOS.
Yes! We believe you should always own your personal history. Reflection supports importing entries from a wide range of journaling apps and formats including Day One, Journey, Penzu, Google Keep, Apple Notes, and more. You can find step-by-step instructions and the full list of supported formats in our import guide: https://www.reflection.app/blog/how-to-import-your-journal-into-reflection
Our free plan offers core journaling features and limited access to the AI Insights, Search and Coaching. Premium unlocks our advanced AI insights, unlimited syncing across devices, unlimited voice journaling, and more! It's designed for those committed to a deeper practice.
Tap "Forgot Password" on the login screen, and we'll send a reset link to your email. If the email doesn't arrive within a few minutes, check your spam or junk folder. If you signed up using Apple or Google, you may need to log in through that provider instead.
Users can delete their account from the app: Settings > Delete Account. This permanently removes all their data and also removes them from the mailing list.
BEFORE giving deletion instructions, always check if the user has an active subscription. If they do, let them know they need to cancel their subscription first, otherwise they will continue to be charged after their account is deleted. Walk them through cancellation first (Settings in the app, or platform-specific links), then deletion.
IMPORTANT: We cannot delete accounts for users from our side. Always direct them to do it themselves in the app. Do not offer to delete it for them. If they truly cannot access the app at all, escalate to Dave.
If the user also asked to be unsubscribed from emails, let them know that deleting their account will take care of that as well.
We believe everyone deserves access to meaningful reflection. We offer a pay-what-you-can scholarship program. Visit https://web.reflection.app/#/upgrade-scholarship or reach out to us at hello@reflection.app. And remember, the free version includes all the core features you need for a fulfilling journaling practice.
On the free plan, you can view and edit all past entries on the device you created them on. However, on another device, you're limited to editing only your 10 most recent entries. Premium removes this limit entirely, so you can edit all your entries from any device.
It's not possible to change the email on an existing account directly. However, you can create a new account with your preferred email, export all your entries from the old account, and import them into the new one.
Reflection is available on iOS, Android, macOS, and the web. You can access the web app at web.reflection.app using your existing account credentials. Your entries sync seamlessly across all devices.
Refunds depend on where you originally subscribed:
• iOS (App Store): Apple handles all App Store refunds directly. You can request one here: https://support.apple.com/en-us/HT204084
• Android (Google Play): Google handles Play Store refunds. You can request one here: https://support.google.com/googleplay/workflow/9813244
• Web (Stripe): If you subscribed through our website, we can process your refund directly — just reach out to us at hello@reflection.app.
Just visit web.reflection.app and log in with the same email and password you use in the mobile app. It's great for longer writing sessions where you prefer a full keyboard.
Your data is stored securely with Google Cloud, which maintains ISO/IEC 27001, SOC 1, SOC 2 certifications, and is GDPR compliant. Cloud syncing allows your entries to be accessible across your devices. If you prefer, you can also keep your data stored locally on your device.
Premium is available as an annual subscription or a one-time Lifetime purchase. Check the app for current pricing in your region.
Check that notifications are enabled for Reflection in your device's system settings. If they're enabled but still not working, try toggling them off and back on, or reinstalling the app.
The AI features in Reflection are designed to help you reflect more deeply — they analyze your entries to provide personalized insights and guidance. Your data is encrypted and handled with the highest security standards. Your data is never used to train or improve AI models. We never sell or share your personal data.
Make sure you're logged into the same account on all devices and have a stable internet connection. If syncing issues persist, try logging out and back in. Contact support if the problem continues.
Yes! Dark mode is available in the app settings.
The app interface is currently in English only. However, the AI is designed to respond in the language you write your entries in. So if you journal in Spanish, French, Portuguese, or another language, the AI will respond in that language too.
This is something we're actively working on! We plan to use AI-powered text recognition to convert handwritten entries into digital text. Stay tuned for updates.
Yes. Reflection supports rich text and photo attachments in your journal entries.
Yes! Reflection supports voice-to-text functionality, allowing you to speak your journal entries. This is great for those moments when you'd rather talk through your thoughts than type them.
Try updating to the latest version of Reflection from the App Store or Google Play. If the issue continues, let us know what happened along with your device model and OS version so we can look into it.
Yes. You can export your entries from the app's Settings. We support multiple export formats including PDF.
No — your journal entries are safe. Canceling your Premium subscription only ends access to Premium features; it doesn't remove any of your writing, insights, or Coach history. Everything stays tied to your account, and you can continue using the free version of Reflection whenever you like.
The only time your entries are removed is if you choose to delete your account entirely (Settings → Delete Account), which is a separate, permanent action.
If you ever decide to resubscribe later, you'll pick up right where you left off — all your past entries and context will be there waiting.
Yes — Reflection works in any modern browser at web.reflection.app, and our voice-powered Coach feature is fully available there.
For dictation into an entry on the web version, you'll use your device's built-in dictation rather than an in-app microphone button:
- Mac: Press the microphone key in the menu bar, or set up a dictation shortcut in System Settings → Keyboard → Dictation (many people use double-tap fn).
- Windows: Press Windows + H to open voice typing.
- iPhone/iPad (Safari): Tap the microphone on the on-screen keyboard.
- Android (Chrome): Tap the microphone on Gboard or your keyboard of choice.
If you'd like a fully in-app voice experience — where Reflection listens, transcribes, and Coach responds in real time — that's available on the web version as well as on iOS, Android, and macOS. Just tap the Coach icon inside any entry to get started.
Yes! You can cancel your subscription anytime from the Settings page in the app. Tap Cancel, and you'll be routed to the billing portal for whichever platform you originally subscribed through (App Store, Google Play, or Stripe). You can also cancel directly through your platform's subscription management:
• iOS: Settings > Apple ID > Subscriptions (or visit https://apple.co/2Th4vqI)
• Android: https://play.google.com/store/account/subscriptions
• Web: The Settings page in the app will take you to the Stripe billing portal
For the smoothest experience, cancel from the same device you used when you originally subscribed.
Yes, we offer a 7-day free trial on our annual plan so you can experience the full power of Premium.
Yes. Your journal syncs seamlessly and securely across our native apps for iOS, Android, and macOS, as well as our full-featured Web app.
Yes. You can purchase Lifetime Premium directly within the app for $250.
Gain clarity and peace of mind, wherever you are.
