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Tap "Forgot Password" on the login screen, and we'll send a reset link to your email. If the email doesn't arrive within a few minutes, check your spam or junk folder. If you signed up using Apple or Google, you may need to log in through that provider instead.

You can delete your account from inside the app: Settings → Delete Account. This permanently removes all of your data, and also removes you from our mailing list.

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Cancel your subscription first. If you have an active Premium subscription, cancel it before you delete your account — otherwise you'll continue to be charged after the account is gone. You can cancel in Settings → Plan, or through the App Store or Google Play, depending on where you originally subscribed.

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Deletion is permanent. Once your account is deleted, your entries can't be recovered, so please export anything you'd like to keep first.

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You need to do it yourself. For your security, the Reflection team can't delete an account on your behalf. If you can't get into the app at all, email us at hello@reflection.app and we'll help you regain access so you can complete the deletion.

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If you only want to stop receiving our emails, you don't need to delete your account — just use the unsubscribe link at the bottom of any email, or write to hello@reflection.app.

Yes. In Reflection, go to Settings → Account → Edit email. Enter the address you'd like to use and we'll send a confirmation link to it. Your account email changes once you open that link, so nothing switches over until you've confirmed you can receive mail at the new address.

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You'll be asked to confirm it's you first. If you signed in with Apple or Google, that's a quick re-authentication through them, so you don't need a password.

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Your entries, your history and your subscription all stay exactly as they are — there's no need to create a second account or move anything across.

Refunds depend on where you originally subscribed:

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• iOS (App Store): Apple handles all App Store refunds directly. You can request one here: https://support.apple.com/en-us/HT204084

• Android (Google Play): Google handles Play Store refunds. You can request one here: https://support.google.com/googleplay/workflow/9813244

• Web (Stripe): If you subscribed through our website, we can process your refund directly — just reach out to us at hello@reflection.app.

Check that notifications are enabled for Reflection in your device's system settings. If they're enabled but still not working, try toggling them off and back on, or reinstalling the app.

Make sure you're logged into the same account on all devices and have a stable internet connection. If syncing issues persist, try logging out and back in. Contact support if the problem continues.

Try updating to the latest version of Reflection from the App Store or Google Play. If the issue continues, let us know what happened along with your device model and OS version so we can look into it.

No — your journal entries are safe. Canceling your Premium subscription only ends access to Premium features; it doesn't remove any of your writing, insights, or Coach history. Everything stays tied to your account, and you can continue using the free version of Reflection whenever you like.

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The only time your entries are removed is if you choose to delete your account entirely (Settings → Delete Account), which is a separate, permanent action.

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If you ever decide to resubscribe later, you'll pick up right where you left off — all your past entries and context will be there waiting.

Yes. You can cancel any time right from the app: go to Settings › Plan, tap Manage Subscription, and choose Cancel. This works across all platforms.

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Depending on how you first subscribed, you may be redirected to the App Store, Google Play, or our billing portal to confirm, but the steps are the same. For the smoothest experience, cancel from the same device and account you originally subscribed with.